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If you are not satisfied with SCAR SO SOFT(tm) or any of our products, please return it for a refund. Mail the unused portion back to us within 30 days of the purchase date on your customer invoice, and we will refund your money (does not include shipping and handling). All returns must have a Return Authorization Number (RAN) on the outside of the package or they will not be accepted. Please e-mail us at returns-english@scars-keloids.com with your name, e-mail address, phone number, purchase date (from your customer invoice) and the product that you want to return. We will verify your purchase and send you a Return Authorization Number via e-mail along with instructions for the return of the product.